Amman, Aug. 5 (Petra) -- Minister of State for Public Sector Development Badriya Balbisi Wednesday said the government is advancing a "comprehensive" administrative modernization program by shifting from a traditional approach to a "proactive" public model by integrating artificial intelligence and digital technologies.
Balbisi made the remarks at the launch of the second six-month "Artificial Intelligence for Government Leaders" program at the Prime Ministry.
The program targets secretaries-general and directors-general from Jordan's ministries and government institutions, representing sectors including finance, digital transformation, cybersecurity, public administration, statistics, health, government procurement, integrity, social development, and regulatory and oversight bodies.
The program is executed by Jordanian Academy for Government Administration (JAGA) in partnership with the Entrepreneurship for Sustainable Economic Development and Employment project, implemented by the German Agency for International Cooperation (GIZ), in cooperation with the Ministry of Digital Economy and Entrepreneurship and Government Campus (GovCampus).
It is jointly funded by the German Federal Ministry for Economic Cooperation and Development (BMZ) and the European Union.
As for its goals, Balbisi said the government's modernization program aims to enable public institutions to anticipate crises and challenges and ensure prior preparedness, while placing citizens at the center of policymaking and service delivery by identifying their needs "proactively." She affirmed AI and digital technologies are "central" to achieving this transformation.
She added that governments are "increasingly" defined not by carrying out routine procedures, but by enabling and regulating services through data-driven decision-making and risk analysis to deliver more integrated and responsive public services.
Balbisi said emerging technologies, particularly artificial intelligence, are a "core" component of the modernization program, supporting smart digital systems across all stages of administrative decision-making, including legislative management, identifying duplication, and facilitating legislative amendments.
Locally, she also highlighted the launch of the Future Skills Strategy and the development of new programs at JAGA to reshape learning and capacity building.
She said the initiatives feature a service management system to monitor operational efficiency and a Voice of the Citizen platform that uses big data analytics to process between 50 percent and 70 percent of complaints and requests automatically and proactively.
The Artificial Intelligence for Government Leaders program covers six areas: AI fundamentals for decision-makers, responsible AI governance, institutional readiness, AI-enabled government services, innovation systems and public-private partnerships, and the broader AI economic impacts.
//Petra// NQ
