Amman, Nov. 25 (Petra) The second session of the public sector modernization roadmap workshops was held on Tuesday at the Prime Ministry to review the second Executive Program for 2026–2029, with Minister of State for Public Sector Development Badria Al Balbisi outlining the pillars of governance and regulatory frameworks, human resources and leadership, and institutional culture.

Al Balbisi, speaking in the presence of ministers, secretaries general, director generals and senior officials, said participation in today’s session reflects a shared responsibility for the success of administrative modernization, which relies on the integration of knowledge, expertise and institutional work. She said the first Executive Program achieved tangible progress across the roadmap’s pillars, reflected in international indicators, and that the foundational phase established a sustainable, measurable framework for future implementation.

She added that the second Executive Program marks a shift from foundation to execution and tangible impact. The workshops began with the pillars of government services and procedures and data and emerging technologies, serving as platforms for dialogue, priority-setting and project identification, and fostering joint work between government institutions, the private sector and experts to enhance public sector efficiency, improve services and empower institutions.

President of the Service and Public Administration Commission (SPAC) Fayez Nahar said the human resources and leadership pillar forms the core of the reform system, and its success directly influences all other components.

He reviewed key transformations achieved to date, including the launch of the human resources management system, a shift from centralized to decentralized planning and oversight, and the adoption of a competency-based approach to recruitment, promotion, training and performance evaluation.

He highlighted the establishment of a competency assessment center, a forward-looking human resources planning framework, and the issuance of the new government leadership system.

Nahar also outlined capacity-building efforts through e-learning platforms, international professional programs, digital skills development, customer service training and train-the-trainer initiatives programs aimed at equipping qualified public sector cadres capable of managing HR and leadership roles based on competency and performance.

He noted that organizational structure reforms require more time due to their linkage with all other modernization pillars, from HR to services, culture and policy. Some sectors have undergone structural reforms, he said, while others remain under review. The new direction, he added, focuses on organizing government from the citizen’s perspective to ensure integrated and effective service delivery.

He said SPAC has begun implementing the organizational development system, strengthening governance and coordination, adopting shared-service models and support units, and integrating digital systems and artificial intelligence.

General Director of the Institute of Public Administration Saham Al-Khawaldah stressed the importance of requalifying and upskilling public sector employees to enable them to lead change. She highlighted the issuance of guidelines for managing future and mid-level leaders and the launch of an integrated training platform to expand access to courses across governorates, reduce costs and improve efficiency, in addition to internationally accredited programs and the training of around 2,000 employees on specialized training packages.

Al-Khawaldah said the institutional culture pillar has focused on strengthening public service values, agility, government coherence and efficiency, and fostering a culture of development, innovation and technology adoption. She pointed to initiatives such as Change Ambassadors and the Innovation Lab, which aim to stimulate creativity and improve government services.

At the end of the session, participants engaged in an open discussion, offering feedback and recommendations on proposed goals, projects and initiatives, reinforcing the participatory nature of the process and supporting the full implementation of the second Executive Program in alignment with national modernization and development priorities. The aim, she said, is to deliver measurable improvements in public sector performance and service quality.

//Petra// AF