Amman, April 12 (Petra) -- The Ministry of Industry, Trade and Supply said its Consumer Protection Directorate handled 561 complaints during the first quarter of this year, resolving 455 cases, or 81 percent, while issuing 16 warnings and recording 10 violations under the Consumer Protection Law.
In a statement issued Sunday, the ministry said complaint volumes rose compared with the same period last year, which recorded 258 cases, attributing the increase to heightened consumer awareness of rights and growing confidence in the directorate’s oversight and enforcement mechanisms.
By sector, electrical goods accounted for the largest share of complaints at 145 cases, or 26 percent, followed by e-commerce with 111 complaints (20 percent) and furniture with 71 complaints (13 percent).
The ministry said complaints related to warranties and contractual obligations topped the list at 239 cases, representing 42 percent of the total. Complaints concerning defective goods and services followed closely at 238 cases (42 percent), while misleading advertising accounted for 62 complaints, or 11 percent.
It added that Article 3 of Consumer Protection Law No. 7 of 2017 guarantees key consumer rights, including access to goods and services that meet intended purposes without harming health or interests, as well as the right to clear, accurate, and comprehensive information on products, services, and terms of sale.
//Petra// AJ
